Our Promise

We want you to love every piece you purchase. If something isn’t quite right, we’re here to help make it perfect.

RETURNS

Return Window

14 days from delivery date for all items
Items must be unused, unworn, and in original packaging
All original tags must be included

Return Process

Visit our Contact Us page to submit your return request (please include your order number and reason for return)
Once approved, you’ll receive a prepaid return label via email
Package items securely and attach the return label
Drop off at any authorized shipping location
Refunds are processed within 14 business days after our returns department receives and inspects your return

Return Shipping Cost

Return shipping label cost will be deducted from your refund
All returns must use our company-issued return label for proper tracking

What Can't Be Returned

Sale items (all items purchased at a discounted price are final sale)
Limited edition items
Items worn, washed, or damaged by customer
Items without original packaging or tags

EXCHANGES

Size & Color Exchanges

14 days from delivery date
Must meet same conditions as returns (unused, unworn, original packaging)
To request an exchange, please contact us at [email protected]
Exchange items are subject to availability
Sale items and limited edition items are not eligible for exchanges

Defective Items

Contact us immediately at [email protected]
We’ll arrange a replacement or full refund as soon as we confirm the issue (subject to availability)
Defective item returns are handled on a case-by-case basis

REFUNDS

Processing Time

14 business days after our returns department receives your return
Refunds issued to original payment method
You'll receive email confirmation when processed

Refund Amount

Full purchase price minus return shipping cost
Original shipping costs are not refundable

INTERNATIONAL RETURNS

Return Process

Contact us at [email protected] for return instructions
The same 14-day policy applies
Return shipping costs will be deducted from your refund
Additional processing time may occur due to customs
Duties and taxes paid at purchase or import are not refundable by us; you may be able to reclaim them from your local customs authority

PRE ORDERS

Shipping & Returns

The estimated shipping window for pre-order items is shown on both the dedicated pre-order page and the individual product page
Pre-order products may come with exclusive benefits, such as early access, special pricing, or limited edition packaging—details are listed on the product page
Pre-order items follow the same 14-day return policy from delivery unless otherwise stated as final sale on the product page

LOYALTY PROGRAM

Coming Soon! We're building an exclusive loyalty program for our customers. Members will enjoy special return privileges, early access to sales, and exclusive perks. Sign up for our newsletter to be notified when it launches!

DAMAGED OR LOST PACKAGES

Package Issues

Damaged in shipping: Contact us within 48 hours of delivery at [email protected]
Lost packages: We'll investigate and replace or refund immediately
Wrong items received: We'll arrange immediate exchange

IMPORTANT REMINDERS

All returns must be processed through our Contact Us Page
Only company-issued return labels are accepted
Sale items (any item purchased at a discounted price) and limited edition items are final sale - no returns or exchanges
Return shipping cost is deducted from all refunds