LOST PACKAGES
If your package hasn’t arrived and appears to be lost, please contact us at [email protected] using 'Parcel Not Received' as your enquiry reason.
Include the following in your message:
Order number
Full name and email
Any relevant tracking information
Our team will investigate and assist you with a resolution.
DAMAGED PACKAGES
If your order arrives damaged, please reach out within 48 hours of delivery at [email protected] using 'Faulty Product' as your enquiry reason
Include:
Order number, full name, and email
Photos of the damaged item(s) and packaging
Once reviewed, we will arrange a replacement or issue a refund if applicable.